A Review of Betway Customer Support

• by Carolyn Glover
• Last Updated: July 18, 2024

How dedicated the support team is can determine the quality of the customer experience on a gambling platform. In other words, the last thing you want to do is sign up on a website that will not offer assistance when you encounter an issue. With this in mind, we embarked on a comprehensive probe of Betway’s customer support, including how to get in touch and response time. 

How to Contact Betway Support

The first thing you notice is that there is no hovering live chat button as we see on most platforms. However, it’s not a big issue since the site features a dedicated help page. Log in and click on the drop-down menu beside your username to access it. Alternatively, you can scroll to the quick links at the bottom of the page and click help. 

The help page has all the resources needed to troubleshoot a problem. There’s even a section with FAQ informational videos. So, let’s say you are having problems making a withdrawal. Just click on the withdrawal queries button, and you will get redirected to a page with solutions to issues encountered by most customers. Click on one, withdrawals troubleshooting, for example, and scroll down to the bottom if the information on the page doesn’t help solve your problem. 

There is a prompt asking you if you need more help. Click yes and the links that follow to launch live chat. You will be required to submit a preferred name. 

Response Time

Doing that will place you in line for the next available agent. The wait time can be up to an hour, depending on how many people are in the queue. It took less than half an hour for them to to get back to us.